Microsoft Dynamics 365

Drive your digital transformation with MICROSOFT Dynamics 365

Grow, evolve, and transform every part of your business to better meet the changing market and needs of your customers.

Engage customers

Build personalized experiences across all customer touchpoints—from consideration to purchase.

Empower employees

Give your employees familiar tools and actionable insights so they can do their best work.

Optimize operations

Anticipate and manage business needs with more intelligent processes and predictive guidance.

Transform products

Innovate new business models, automate processes, and shift from being reactive to proactive.

Great on their own. Even better together

Transform your business processes and better engage customers using intelligent applications that work seamlessly together in the cloud.

DYNAMICS 365 FOR
Sales

Turn relationships into revenue by bringing digital intelligence into every deal.

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DYNAMICS 365 FOR
Project Service Automation

Profit from your projects by bringing people, processes, and automation technology together.

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DYNAMICS 365 FOR Talent

Attract, onboard, and set employees up for success with a collection of intelligent HR cloud services.

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DYNAMICS 365 FOR Marketing

Unify your sales and marketing to connect customer experiences at every interaction with Adobe Marketing Cloud.

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DYNAMICS 365 FOR Retail

Deliver an immersive shopping experience by optimizing retail operations with intelligent insights.

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DYNAMICS 365 FOR
Customer Service

Earn customers for life with a personalized experience and world -class service across every channel.

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DYNAMICS 365 FOR
Field Service

Master the service call with smarter capabilities—from optimized scheduling to predictive maintenance.

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DYNAMICS 365 FOR
Finance and Operations, Enterprise edition

Make data-driven decisions with a comprehensive manufacturing, retail, and financial enterprise solution.

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DYNAMICS 365 FOR Sales

Sell effectively

Sell smarter with infused artificial intelligence

Get recommendations and guidance at every stage of the deal with built-in intelligence, so you stay focused on the next best step to move deals forward.

Boost productivity and increase revenue by integrating best practices

Seamlessly connect business process data with Office 365 and LinkedIn data to guide sellers throughout your sales processes to make selling easier—even while on the go.

Foster relationships with authentic and personal engagement

Find and connect with the right buyers and grow sales relationships by combining LinkedIn Sales Navigator and Dynamics 365 for Sales.

Accelerate sales performance throughout the entire sales cycle

Get visibility into sales performance with analytics dashboards based on historical and predictive data. Onboard and motivate sellers through sales contests that promote teamwork and accountability.

Innovate with a modern and adaptable sales platform

Drive innovation with a sales application that is easy to tailor, extend, and connect to other apps and services you already use.

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Sales has changed

customers are through the buying process before talking to the supplier
57%
sales reps consider their jobs to be highly complex
70%
Rep spend more than 67% of their time on non-selling activities
67%

what’s top of mind for sales leaders

Grow business

Stay focused

Win faster

DYNAMICS 365 FOR Customer Services

Effortless customer service begins here

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.

Deliver fast
personalized service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.

Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

DYNAMICS 365 FOR Finance and Operations

Proactive and connected field service begins here

Accelerate business
growth

Optimize your financials and operations to drive growth and make real-time, data-driven decisions at global scale—all with an intelligent, modern enterprise business application.

Make smarter decisions

Bring organizational visibility by unifying your financial and business operations—providing real-time and predictive insights for data-driven decisions.

Transform your business

Stay ahead of the competition by bringing agility, simplification, and continuous innovation—without disrupting your operations.

Grow at your pace

Meet changing business needs with a flexible and scalable global solution—while integrating legacy systems to make full use of existing investments.

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Financial management

Transform your business performance

Create more efficient processes, deliver robust reporting and analytics, and ensure regulatory compliance across 34 countries, in 60 different languages.

  • Decrease time to value and facilitate faster, more confident decisions using roll-based workspaces with embedded analytics
  • Adapt to changing business requirements by tailoring chart of accounts, dimensions, and rules
  • Provide checks and balances using process automation, encumbrance, budget planning, budget control, and three-way matching
  • Efficiently track values and reduce reporting errors by automatically managing capitalized assets
  • Meet public sector requirements for encumbrance and budgeting

Manufacturing

Work smarter with connected operations

Bring agility and efficiency to your manufacturing by using an integrated solution that optimizes production planning, project management, operations and activity scheduling, and cost management.

  • Create your ideal manufacturing mix and support your manufacturing processes throughout the supply chain
  • Optimize manufacturing principles for each product family, including make to stock, make to order, pull to order, configure to order, and engineer to order
  • Accelerate your manufacturing material and finished goods flow with advanced warehouse management, handheld scanner support, and transport management
  • Optimize scheduling across the organization with a unified resource model and scheduling engine
  • Improve product quality and output by identifying and resolving issues through real-time insights
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Supply chain

Streamline your supply and demand

Digitally transform your supply chain with advanced warehouse and inventory management to optimize visibility and fulfillment, product insights, material sourcing, and integrated logistics.

  • Optimize fulfillment and reduce costs by synchronizing commerce across sites, warehouses, and transportation modes
  • Enable faster response to customer demand by seamlessly orchestrating order-to-cash processes
  • Streamline procurement costs and gain more control by automating procure-to-pay processes
  • Get insight and control across all sites and warehouses
  • Automate prospect-to-cash processes by integrating with Dynamics 365 for Sales

Cloud services

Roll out powerful and flexible ERP tools

Get real-time information on almost any device. Simplify and accelerate business process changes, seamlessly integrate with legacy systems, simplify global compliance, and scale elastically.

  • Get flexible cloud and on-premises deployment options that comply with industry regulations and use datacenter investments
  • Enable rapid business transformation
  • Cost-effectively support your IT needs
  • Grow at your own pace

DYNAMICS 365 FOR Field Services

Proactive and connected field service begins here

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Innovate with proactive service

Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.

Before

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Improve customer satisfaction
OR
improve productivity

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Digital transformation

After

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Improve customer satisfaction
AND
improve productivity

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Optimize Your Resources

Automate and improve scheduling to dispatch the right technician and get the most value out of your resources

Make Technicians More Effective

Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.

Deliver Better Outcomes With IoT

Enhance your service experience by proactively detecting, troubleshooting, and resolving issues so a technician is dispatched only when necessary.

Engage Your Customers

Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.

Innovate With A Modern And Adaptable Platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.

DYNAMICS 365 FOR Project Service Automation

End-to-end project service starts here

Profit from your projects

Run your project-based business more productively by bringing people, processes, and automation technology together through a unified experience.

Create profitable relationships

Earn your customers’ loyalty by using intelligent automation services to deliver accurate estimates that meet expectations.

Enable productive employees

Work efficiently through automation technology, collaboration tools, training, and a complete view into client relationships.

Innovate to grow

Get the real-time insights you need to prepare for change. Set clear, company wide business priorities, make decisions fast, and grow profitably.

Give your business development team a unified sales experience with professional services automation. Collaborate on both product-based and project-based opportunities using social insights. Make every customer conversation relevant and productive using a client-centric approach to finalize project scope and statements of work.

Make it easy for your sales and project managers to collaborate on estimates using templates. For professional automation services, this app also links to Microsoft Project, with its scheduling and management strength, to improve your project planning from estimation to completion.

Assign the best consultants to each project based on their skills, availability, and interest by unifying resources and scheduling. Optimize your resources across project service, customer service, and field service—and increase your consultants’ job satisfaction.

Give your team access to powerful and easy-to-use mobile apps for iOS, Android, and Windows. With these apps, team members can select projects, update skills, manage schedules, enter time and expenses, schedule automation services, and collaborate using Office 365 higher productivity anytime, anywhere.

Simplify time and expense management for your employees. Submitting information, assigning it to customers, approving it, and updating the project status are made easier with desktop, web, and mobile apps. Automation technology assists configurable process flows that ensure tasks go smoothly at every step.

Use real-time analytics to go from being reactive to proactive. Make it easier to identify actionable trends across your organization—from financials to operations to compliance to KPIs—using customizable dashboards and scoreboards.

DYNAMICS 365 FOR Talent

Create a high-performance culture

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Bring out the best in your people

Today's employees want to work for companies where they can do their best work, demonstrate impact, and drive career growth. Dynamics 365 for Talent enables exceptional experiences across employee attraction, engagement, development, and retention.

Drive operational excellence

Set up employees for success

Improve business impact and drive an agile, high-performance culture with automated HR tasks, people analytics, and connected strategic initiatives.

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Ensure new employees are productive and impactful throughout those first few critical months with a personalized onboarding experience.

Foster a culture of excellence

Enable development and growth

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Inspire people to do their best work with continuous feedback, praise tools, and collaborative assessments that allow you to reward high performers.

Empower employees and create an environment of growth with a personalized career path, continuous learning, and development guides.

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Hire the right people, faster

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Attract highly skilled, talented people with a compelling recruiting experience that engages candidates and facilitates collaboration across the hiring team.

DYNAMICS 365 FOR Retails

Deliver exceptional retail experiences

Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

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Drive unified commerce

Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience.

Create a modern store experience

Manage stores efficiently, increase sales, and instantly adapt to the changing needs of your customers.

Effectively manage merchandising

Improve ROI and product demand by centrally managing merchandising—including product information, categories, assortment, and pricing.

Optimize operations through insights

Reduce fulfilment costs, improve inventory utilization, and efficiently manage your business by using customer and operational insights.

Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services that you already use.

DYNAMICS 365 FOR Marketing

Adobe Marketing Cloud

Unify sales and marketing to connect customer experiences

Bring your marketing content, data, and processes together
with Dynamics 365 and Adobe Marketing Cloud—to deliver engaging customer
experiences across all touchpoint.

Create a 360-degree view of customers

Get a comprehensive view of your customers across sales and marketing, providing a new understanding of their journey.

Create better customer experiences

Take a more proactive approach to sales and marketing. Anticipate customer needs, uncover insights, and personalize across all touchpoints.

Drive your business forward

Align sales and marketing activities to extract more customer value. Sell faster and more efficiently—while creating and measuring marketing ROI.

Rely on a trusted partnership

Support your digital transformation strategy with the experience and innovation of Microsoft and Adobe—at a global scale.

Campaign orchestration

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Connect sales and marketing

Creating a seamless customer experience starts with well-connected tools. Unify your sales and marketing with Adobe Marketing Cloud and Dynamics 365 for a complete view of your customer. Know about all the interactions customers have had with you to help create a seamless experience for them—whether they’re responding to your marketing campaigns or speaking with your sales team.

  • Deliver consistent messaging between sales and marketing

  • Increase retention rates, reduce sales cycles, and increase close rates

  • Drive revenue and marketing ROI with campaign management tools

Web experience foundation

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Create better customer experiences on a secure and scalable digital foundation

Targeted, personalized digital marketing starts with a comprehensive web content management solution. By combining Microsoft Azure with Adobe Marketing Cloud solutions, you’ll deliver compelling customer experiences that drive your business.

  • Manage content using dynamic marketing software on a platform that scales globally

  • Create and deliver digital experiences faster

  • Lower management and resources costs by using a single provider

  • Rely on a platform that’s compliant with government, industry, and corporate standards