Technical Support Engineer

Job Summary

We’re hiring a Technical Support Engineer to provide day-to-day helpdesk and desktop support, manage tickets, resolve incidents, and ensure end-user satisfaction.

Key Responsibilities

• Monitor and resolve support tickets using ITSM tools

• Troubleshoot Windows, Office 365, email, and network issues

• Provide first and second-line technical support

• Assist with onboarding/offboarding and user provisioning

• Track SLA compliance and escalate as needed

Required Qualifications & Certifications

• BSc or Diploma in Information Technology or related field

• CompTIA A+ / Microsoft Modern Desktop / ITIL (Preferred)

Technical Skills & Expertise

• Office 365, Outlook, Teams, OneDrive

• Active Directory, DNS, DHCP

• Ticketing systems (e.g., ManageEngine, Freshservice)

• Strong communication and troubleshooting skills

What You'll Get

• Competitive salary
• Medical insurance and paid annual leave
• Professional development opportunities
• Dynamic and team-focused work culture