Job Summary

We’re hiring a Technical Support Engineer to provide day-to-day helpdesk and desktop support, manage tickets, resolve incidents, and ensure end-user satisfaction.

Key Responsibilities

Monitor and resolve support tickets using ITSM tools

Troubleshoot Windows, Office 365, email, and network issues

Provide first and second-line technical support

Assist with onboarding/offboarding and user provisioning

Track SLA compliance and escalate as needed

Required Qualifications & Certifications

BSc or Diploma in Information Technology or related field

CompTIA A+ / Microsoft Modern Desktop / ITIL (Preferred)

Technical Skills & Expertise

Office 365, Outlook, Teams, OneDrive

Active Directory, DNS, DHCP

Ticketing systems (e.g., ManageEngine, Freshservice)

Strong communication and troubleshooting skills

What You'll Get

Competitive salary
Medical insurance and paid annual leave
Professional development opportunities
Dynamic and team-focused work culture